Social networking sites where originally intended to be merely online communities where people can gather and share interests and opinions. Due to the growing popularity of many social networks they soon caught the eye of the internet marketing community. A social platform with a large membership base represented fertile grounds for marketing goods and services.

Now many entrepreneurs have flooded these social sites for the purpose of marketing online. The splash they have made however has often times been awkward and unwelcome by many site members. The need to keep in mind that these online communities are really intended for socializing is crucial. There is a way to effectively conduct your business in a way that is less awkward for you and more welcomed by site members.

Here are 3 points you’ll need to keep in mind when approaching any social platform for the purpose of marketing online:

You Can’t Please Everybody

If you’re use to hiding behind copywriting then the interacting can be a bit of a shock. Guess what, that is why they call it ’social’ marketing. Remember this is how you interrelate with people offline … has it been that long?

Expect a healthy amount of ‘give and take’ in and amongst site members. This interaction should also include you and don’t expect that everybody will agree with your views or opinions. What makes social marketing so effective is the immediate feedback you can expect and this likely will be directed right at you. Take nothing personal and learn to benefit from any criticism you may receive.

Engage in Discussions

When I mention engaging in conversations I don’t mean listening in on them. Make yourself known and offer input where you feel you can contribute in a positive manner. If the subject is popular yet you’re not that familiar with it then listen up and learn.

Don’t be afraid to ask a question being this is a great way to meet and bond with others. The person you ask questions of today may be your customer or even mentor tomorrow!

Don’t Overextend Yourself

As you become more comfortable interacting on various social networks you may be tempted to join some others and you should. However do keep in mind that to get the most out of any one site will take some time and effort on your part since you need to be building relationships with the other members. Be reasonable with the number of sites you choose to become active at so that you don’t overextend yourself thereby diminishing your own efforts.

To conduct business on any of the social networking sites you first need to gain the acceptance of other members. Participating in discussions and making positive contributions with your comments or opinions is a key first step. Social sites are based upon the members building relationships. If your initial focus is business any future marketing efforts likely will be ineffective. So make yourself comfortable, make some friends, and then use this base to grow your business into the future.

Where have YOU been?

Unless you have lived in a cave the last 4 years, you have probably heard of this. It is a rocking hot social networking site that seems to be almost everywhere today. It is on the news. It is on the radio. It is on the minds of millions of folks a day.

It is called “Facebook” and over 175 million people are active on this site.

Ok- I know that you may be asking,” A LAW about facebook?” Yes, 10 of them for marketing and business success in what you do. I am a marketer and have been for 20 years. I built a training and consulting business that does business in over 20 countries, because of social media and the internet. And there are marketing laws that all marketers and business professionals must follow if they are going to have Success in the marketplace online.

It is the same for Facebook.

Lets cover them briefly:

1) The Law of Visibility on Facebook.

You MUST be visible on facebook of you are going to get your message out. You must spend time on facebook and get to know people. You must put yourself together a “facebook blueprint” and work it. How many hours a week are you going to be seen on FB? How many times are you going to befriend someone this week? How many times are you going to upload photos this week? All of these things put you in the ‘Visibility Zone” on facebook, and on the radar as far as people on facebook. Be SEEN and be THERE on a daily basis.

2) The Law of the Powerful Facebook Profile.

Why would people want to get to know you? One of the first things they check out is your facebook profile. What does it say- but better yet- what does it DO? Does it make people curious and want to get to know you? Does it make them think? Does it make them smile? Does it make them see that you have Value for their life and can help change it?

Powerful facebook profiles are NOT based on what is said in your profile- but what it DOES.

Does it direct them to DO something? Does it tell them you are person they MUST know? Or someone that has a nice picture and a nice profile- with no magnetism? Put yourself OUT THERE and tell the world WHY they need you as a friend, and get them to take action towards YOU.

3) The Law of the Facebook WALL.

You MUST use your Wall to market or message. many folks regard their Wall as a communication utility like email. It is not that. You already have a facebook email. The Wall is for you to BUILD- BRICK BY BRICK- MESSAGE BY MESSAGE- NOTE BY NOTE- VIDEO BY VIDEO- your Brand on Facebook. Every time something happens with you- it goes on your Wall. Don’t stare at the wall- CLIMB THE SUCKER and make your message the PEAK of the page- and keep yourself out there with the Wall. And answer the messages on your Wall. Thank people for sharing with you their visit or message. This will show up on THEIR wall. This will set you apart from most on facebook. The Wall is simply a BILLBOARD of what you are doing and your friends are doing on Facebook. Use it often and wisely.

4) The Law of Your Facebook Network.

You are part of a local facebook network and you have access to that network to befriend them. I live in Birmingham Michigan, and the network i am a part of is the Detroit network. There are 640,926 people in my network that I could potentially MEET LIVE in a local place and get to know them and connect with them. You have local folks as well. Where do you find your network?

Click on “settings” and then click on “network.” You will find it there. This is a GOLD MINE of people in your local area to CONNECT and Construct new trust bridges that may lead to business down the road.

5) The Law of the Facebook Notifications.

This is an overlooked and rarely talked about utility. Notifications are part of your “facebook email system.” Go to “email” at the top of your Facebook profile page, and then click on “notifications.”This is list of who is thinking about you, talking about you, including you in tags, and generally is pointing to you. This is a GOLD MINE of people that have PROVEN they are behind you and willing to make you a part of their Facebook experience. Pay attention to the facebook notifications. Thank them for their thoughts of you on their Wall and let them know you appreciate it. Include them as well on your tags and other activity on facebook. The notifications are GOLD and is a prospecting Vault of Leads. And make sure you stay CONNECTED to them.

6) The Law of Facebook Link Love.

The Link application on Facebook is a HOT commodity. It allows you to post a link that you like and then sends it out on the news feed that is on your home page. It picks up the image that you want on the link page, and allows it to be a LIVE link. Send out other people’s LINK and givem some LOVE. Do NOT just send out your own links. Let others do that. Find interesting links of others and send them out.

WHY? EXPOSURE for you. You will be given credit for the link. People LOVE link love. If you send out a LOT of other people’s links on facebook, they will start sending out YOUR links. Been there done that.

7) The Law of Facebook Groups.

Join groups. Join a LOT of Groups. Start your OWN groups. The join MORE groups. Why? Here are a few reasons: EXPOSURE. CONNECTION to other Group members. AUTHORITY. Start your own and be a Leader. INCREASE YOUR REACH.Groups extend your reach into Facebook. MULTIPLIED PROSPECTS. There are more people in a group — then on a profile page.

Duh. Build a list in your own group and then you can become an admin and email messages to them. Make them messages of VALUE and interest.

The Law of Facebook Events.

Attend events. Attend more Events. And then attend many MORE events. Why? It allows you to leave a message on the events page wall, and create exposure. I attend at least 2 facebook events every week- to learn- and to network. Events can be found on the new Facebook page in the upper right under “Upcoming”-these are the events that are upcoming. There is one unique twist: You have birthdays under the “upcoming” tag- and you can send presents to folks. THIS will get their attention as it shows up on their wall and the news feed as well. Attend as many events as you can. make them worth your while- learn and grow from them. BUT’ always leave a RSVP message about attending or not- with an encouraging message. This will show your professionalism, and caring.

Event UP! This will do you well on facebook. Put the term “events” in the search box, and it will find every event that is going on in your network of friends. It is a GOLD MINE of new possibilties of business. Become a master of events!

9) The Law of Facebook Multimedia- Videos and Photos.

People LOVE photos and videos. They are the most looked at and watched pages on facebook. Make some videos and upload them. Upload some photographs. Not only will the be seen on your wall and the facebook news feed, but also will allow you to “tag” others on these. This means that you can pick out people you have befriended and let them know you are thinking of them. And when you tag someone- it shows up on THEIR wall. Not isn’t THAT cool? It is called EXPOSURE!

10) The Law of the Facebook NEWS FEED.

This is the big kahuna of Exposure on facebook. This gets you out to ALL of your friends and creates a massive exposure vehicle that can keep your brand in front and recognized. You also will be many times on the “featured” part of the new news feed on the right. This gives you HUGE exposure. Whatever you do, like change your status, upload a video, write and publish a note, or just comment on another person’s message on the facebook news feed- it SHOWS UP in the news Feed. Be seen- and be seen often if you are trying to brand yourself on facebook.

Yes, you need to establish relationships, and build community. But if you are going to MARKET on facebook-then you need to at least get a guideline of what and how to do it. The 10 Social Media Laws of Facebook hopefully gave you some idea in your social media marketing. P>

blessings…doug firebaugh

Many of our clients have been able to build their businesses successfully as a direct result of outsourcing. One of the most common jobs that they outsource is appointment setting. If your company does any type of outside sales (and most do) having an outsourced telemarketing department is ideal. Think about it, if you tried to hire telemarketers in house, you have to set up office space, get office furniture, get special phone lines installed, get computers, etc. You even have to either manage them yourself or hire someone else to make sure that they’re showing up on time, working their agreed upon shift, calling properly, reading the scripts properly and performing the way that you want them to.

Yet when you outsource your appointment setting, all you do is have your sales force (or yourself) show up to prescheduled appointments and write up deals. That’s it! No trouble no hassle no headaches. All of this for an employee that costs around $5 per hour.

As a small business owner, you can also use virtual assistants to contact your existing clients and cross sell them on additional products and services (a very successful and profitable strategy). In addition, they can serve as an answering service when you’re out of the office, handle your billing / payments & collections, perform accounting and bookkeeping and more. Some mortgage companies use outsourced workers to call homeowners and sell them mortgages over the phone.

Realtors use virtual assistants to help them run their offices. Their reps help them prepare documents, upload listings, answer phones, do internet marketing, send out client newsletters and more. Other businesses have outsourced reps handling some of their marketing functions. These include internet marketing. There are over 50,000 free classified ad sites on the internet other than Craigslist. Some business owners have their outsourced marketing reps posting ads on these sites each month. They also design their print and internet ads, launch their direct mail campaigns, fulfill information request orders, perform E-blasts, perform “Live Chat” for their website, perform search engine optimization, blogging, writing and posting articles online, updating their website monthly, and much more. Some accounting companies even have outsourced reps doing their clients bookkeeping (unbeknownst to their clients). Other companies have outsourced reps doing actual sales entirely over the phone and internet.

So as you can see, there are a tremendous amount of ways that you as a small business owner can benefit from outsourcing. The ways we mention above are just a few examples yet the possibilities are endless.

When I first started planning international meetings more than 20 years ago, “going global” was the catchphrase of the day. Companies sought new markets outside of the United States and associations sought new membership. When I started planning meetings abroad, my focus was strictly on logistics: freight forwarding, negotiating in foreign currencies, collaborating with airlines, tax deductibility, choosing activities for attendees to enjoy while they were in the destination, and producing a positive experience that would not be forgotten … all important aspects of international meetings.

I didn’t realize I was overlooking one of the most critical parts of the international meeting experience: protocol. As an international meeting planner, I also needed to assume the role of protocol officer without the title. I quickly learned that it was my job to understand cultural expectations to get the job done. Here are some protocol tips I share from my hard-earned experience:

Communication Styles

Communication is not the same all over the rest of the world as it is in the United States — and I am not referring to obvious language differences. Americans like to “get to the point” and to know definitively what is going to happen at each step of the way. Our communications, both written and verbal, are more hurried. We often use “shorthand English,” thinking the other party will understand our meaning. For example, responding to questions from a Japanese meeting planning team, one U.S. hotel sales executive said, “No problem,” which was interpreted as “No, there is a problem.” The hotel lost the business.

In Asia, the Middle East, and in many part of Europe, communication is more looped. It starts with social chat, may include a mention of the work at hand, and then goes back to social chat. Americans may become frustrated with the time it can take to get consensus on a point, but should not try to hurry the process. Understand that the relationship between the parties is more important than the contract. In negotiations with vendors, “no” doesn’t mean no most of the time; it means maybe. Sometimes, as in Asian countries, “maybe” means no.

Dress

How you dress sets the tone for your business relationships overseas. Fortunately, the conservative navy or grey suit for men and women is proper just about everywhere. It conveys a sense of professionalism. For women, a modest neckline is just as important.

You may not have thought about it, but colors have a strong influence in how you are perceived abroad. While red is a power color in the United States, in parts of Africa it is a color of mourning. In Asia, it is a lucky color, while in Russia and many countries of the former Soviet Union; red still stands for communism and the blood of revolution. In Latin America, the color purple is associated with death. In Asia, white is the color of mourning. Color consideration must be given to gifts as well as dress.

Business Cards

You will need to hand out twice as many business cards overseas as you would expect to hand out during a meeting at home. In almost every office meeting, you will give one to the receptionist as well as to your contact. Always give your business card with your right hand or both hands. The left hand is historically the “dirty” hand, reserved for personal hygiene, so refrain from using it to offer gifts or your business card. Don’t forget to have the other side of your business card translated in the language of the country in which you are doing business if English is not the primary language spoken there.

Eye Contact

Meeting one’s gaze is revered in the United States. We determine if the other person is honest and trustworthy by whether s/he establishes eye contact with us. But don’t hold your gaze too long in Asia. A steady gaze is considered to be aggressive and even hostile. The rule to abide by is if you feel that your eye contact is making someone uncomfortable, look away. In most cultures, intermittent eye contact is acceptable.

Greetings

Greetings can be tricky. Handshaking is firm and relatively short (three seconds) in North American and Northern European business. However a lighter (limp) but lingering handclasp (10-12 seconds) is the norm in Asia. To make a great impression, go along with cultural norms. Observe. What you get should be what you give in return.

Gifts

In the United States, gift giving in business is regulated by Congress. There are limits to the value of gifts you receive from other American organizations. Other countries generally don’t have those limits and gift giving is an important part of business relationships. But there is an art to giving gifts. Knowing when to give, what to give, to whom to give it, and how to wrap it are equally important.

In Asia, at your first meeting with a new client or supplier, exchanging gifts will be the norm. There are mandatory gift-giving holidays around the world. In Japan, gifts are exchanged July 15 or mid-year and at year’s end, on Jan. 1.

Gifts representing your company, industry, or country should be made in your country. Some suggestions of appropriate gifts that work almost anywhere are picture books of your town or country, high-quality writing instruments, Native American artifacts, travel accessories such as candles, air purifiers, compasses (Muslims need to know the direction of Mecca), and zoom binoculars. Any intellectual gift — books, music and handicrafts (art) — will be appreciated.

Some taboos:

[bullet] leather gifts given to Hindus

[bullet] alcohol and any product which includes it as an ingredient given as gift to a Muslim

[bullet] giving knives, which represent severing relationships (so forgo giving that lovely carving set)

[bullet] a gift made in China given to a Japanese client.

Women in Business

In many cultures, women are not as easily accepted in the role of competent business people as the United States. Because of their cultural norms, it takes more time for international business contacts to trust a woman’s knowledge and competency. Be patient and maintain your professionalism. Often women are ignored at business meetings if they are there with male colleagues; historically they have been seen as assistants, not the ones in charge. It often is important for the group to overtly refer to the women and solicit their opinions on matters to keep all parties included in the meeting.

Promptness

Still another concept to grasp in order to successfully conduct business in the international arena is one of time. In all of Northern Europe, Scandinavia, the Netherlands, Germany, Switzerland, and Belgium, there is a high regard for promptness. Being 10 minutes early is appreciated. In the United States, Canada, United Kingdom, France, and Australia, promptness is appreciated. However, in Southern Europe (Spain, Italy, Greece), most of the Mediterranean, and Arabian Gulf Countries, a meeting may be scheduled for 2 p.m. and actually begin between 2:30 p.m. and 3:30 p.m. (except for banquets).

In most of Latin America and Asia, it is even more lax, and appointed times are just estimates. You can’t go wrong by being on time; just bring a book to read or work to occupy you while you wait.

Keep in mind that Americans are almost the only adults on earth who eat dinner at 6 p.m. Assume you will eat later than you are accustomed and keep that in mind when planning group dinners which include local colleagues.

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